I'm glad they resolved your issue, Dingo. That waaaay crossed the line. While I hope they can move past this, correct their mistakes and never make these mistakes again, resolve issues about users being banned for having Social Media with adult content on it, and have complete transparency moving forward - I hope for all this - this line really undermines that hope:
We've also seen some claims that users could get banned from the game for complaining about bugs, asking about future features like modding support, or participating in adult communities outside of the game. That has never been the case, and such claims are complete fabrication.
however, IIRC, the user who was banned for that did happen. Unless I'm only hearing second-hand stories, this was a big thing, was it not? So saying it NEVER was the case seems really odd and undermines their entire point if thats the case.
I'm glad the team is moving in the right direction. I hope they keep moving in the right direction. I just sometimes get disappointed they need to move in the right direction at all (that they're not already fully in the right direction from the beginning).
I hope this place can still be a good counterbalance for their centralization model though. Regardless of these good changes, moving or allowing more decentralized systems it the best thing for games like these.